FAQs

Your 10-digit account number is identified on your Welcome Letter. You are also encouraged to register and log onto the Customer Portal where you will find several self-servicing options. Your account number will be available under the Customer Details tab.

There are two ways to change your log in email address:

To change your banking information, Toyota Financial Services requires a copy of your new VOID cheque or pre-authorized payment form (PAP).

This can be done by simply clicking on My Services on your Customer Portal account and selecting Update Banking Information.

Note that we only accept banking information in the name of the contract holder(s).

Toyota Financial Services will make a second attempt to withdraw your payment within 10 business days of the initial attempt.

If our second attempt to withdraw your payment fails, you may be responsible for additional fees. To avoid additional charges, please contact your bank immediately as they may be able to stop payment on our second attempt.

If you see that our second attempt has already failed, you can make a payment via your online banking account.

Note: If you know ahead of time that you cannot make your payment on your scheduled payment date, you are welcome to go to your My Services on your Customer Portal account and select Delay Next Payment.

Toyota Financial Services accepts payments through your financial institution via on-line banking, ABM and/or telephone banking.

You can make a payment to your account by using the payee name “Toyota Financial Services” and your 10-digit account number. From there, submit your desired payment amount.

Note: Your payment will be reflected on your account 2 to 3 business days after submitting the payment.

Loan Contract: You can make lump-sum payments towards your loan balance at any time. This allows you to pay off your loan sooner and reduce your total interest charges over the lifespan of the contract.

A simple way to do this is by making a bill payment through online banking using the payee name “Toyota Financial Services” and your 10- digit account number. From there, you can submit the desired amount of your lump sum payment.

Lease Contract: Lump sum payments are not permitted on leases.

Note: Your payment will be reflected on your account 2 to 3 business days after submitting the payment.

You can pay off your loan at any time over the course of the contract without penalty. To find out your exact loan balance, click on My Services on your Customer Portal and select Request Document. From there, you can select Loan Payoff Letter to see your balance.

How?

A simple way to do this is clicking on My Services on your Customer Portal account and select Pay Off your Vehicle.

You can also make an on-line payment through your financial institution using the payee name “Toyota Financial Services” and your 10- digit account number. From there, you can submit the required payoff amount to pay off your loan.

You may mail a personal cheque or money order to our offices. The cheque must be made payable to Toyota Financial Services. If doing so, please make sure to include your name, address and Toyota Financial Services account number or the VIN number of your vehicle on the memo line of the cheque.

The final purchase of your lease will take place at your dealership. Please contact them directly for further information.

Example: I have recently married. How can I change my name on my account?

To make any changes to your personal information, Toyota Financial Services requires that you provide supporting documentation.

By clicking on My Services on your Customer Portal and selecting General Request, you can submit your legally supporting documents such as, but not limited to, a legal name change certificate, a driver’s license or articles of amendment.

Toyota Financial Services allows for Lease and Loan transfers. However, the new buyer must submit a credit application and be approved in order to initiate the transfer process. To submit a credit application and for any additional questions, please contact your Toyota dealership.

*Fees are applicable

A modification to your payment date can be done by clicking on My Services on your Customer Portal and selecting Change Payment Due Date.

Note: This is a permanent change to your regular payment schedule. It adjusts the date on which payments are due going forward and cannot be reversed. Restrictions may apply.

Toyota Financial Services offers the option to delay a payment. This is a one-time adjustment that postpones the upcoming payment to a later date while keeping your future payment schedule unchanged.

How?

By clicking on the My Services tab on your Customer Portal and selecting Delay Next Payment, you may select an alternate payment date. Restrictions may apply.

First thing you will need to do is advise Toyota Financial Services of your new address. You can do this by clicking on the My Services tab on your Customer Portal and selecting Update Address.

Next, you will require a letter of authorization to plate and register your vehicle in the new province / territory. The letter will be mailed to you following your request.

You will also need to update your insurance information with Toyota Financial Services once you have your new policy. You can submit it by clicking on My Services on your Customer Portal and selecting Update Insurance Information.

Note: This is not a requirement for financed vehicles.

Permanent relocation of the vehicle outside of Canada is strictly prohibited.

You must notify Toyota Financial Services immediately and choose one of the following options:

• Buy out the vehicle
• Complete a loan / lease transfer within Canada
• Contact your dealership to discuss other options

Note: If you are temporarily taking the vehicle outside of Canada for longer than 30 days, please contact Toyota Financial Services as prior consent is required.

Toyota Financial Services allows you to self-serve and access documents specifically related to your lease or loan. Documents can be requested by clicking on the My Services tab on your Customer Portal and selecting Request Document.

For Loans, we make available to you the following:

• Loan Statement of Account
• Loan Payoff Letter
• Loan Amortization Schedule
• Release Letter (once the account is paid in full)

For Leases, we make available to you the following:

• Lease Statement of Account
• Release Letter (once the account is paid in full)

Loan Contract: A letter of release will automatically be mailed to you once the loan is paid in full. You can also request this letter yourself by clicking on the My Services tab on your Customer Portal and selecting Request Document.

Lease Contract: Once your lease has been paid off at your dealership, you can request for them to provide you with a copy of your release letter.

If the account has already been paid off, you can also request it by clicking on the My Services tab on your Customer Portal and selecting Request Document.

If you require a summary of your account details including payment activity, you can request a statement of account by clicking on the My Services tab on your Customer Portal and selecting Request Document.

1. Third party liability with a combined single occurrence limit of $1,000,000 or, the applicable provincial minimum, whichever is the greater amount.
2. Comprehensive fire and theft insurance: your deductible amount must not be more than $1,000.
3. Collision insurance: your deductible amount must not be more than $1,000.
4. The insurance policy names Toyota Financial Services as an "Additional Named Insured" and "Loss Payee."

You can provide Toyota Financial Services with a copy of your updated insurance policy at any time by clicking on the My Services tab on your Customer Portal and selecting Update Insurance Information.